Shaping the Human-AI Workforce: Leading with Intention and Eastern Wisdom with Faisal Hoque
What does it mean to lead when machines join the team?
In this episode of Humanity at Scale, host Bruce Temkin sits down with Faisal Hoque, a three-time Wall Street Journal bestselling author and the founder of multiple companies focused on innovation, transformation, and human-centered leadership. Together, they explore what it truly means to lead in a world increasingly shaped by AI. From managing hybrid teams of humans and machines to navigating the moral dimensions of automation, Faisal shares thought-provoking insights on why the most powerful leadership skills of the future, empathy, emotional intelligence, and ethical clarity, are also the most human.
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42:22
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42:22
From Homer to GPT: The Collision of Human Imagination and AI with Katherine Elkins
What do 50,000 novels, AI, and leadership have in common?
In this episode of Humanity at Scale, host Bruce Temkin sits down with Katherine Elkins, Professor at Kenyon College and Principal Investigator at IBM Notre Dame Tech Ethics Lab, about how AI is transforming human emotion, storytelling, and leadership. From uncovering universal narrative patterns to navigating ethical dilemmas in AI integration, Elkins shares compelling insights on preserving empathy, trust, and creativity in a tech-driven world. Whether you're leading teams, building tech, or simply curious about the future, this episode offers a profound look at how to scale humanity alongside machines.
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39:25
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39:25
Unlocking Digital Transformation: The Neuroscience of Change with Kamales Lardi
What if the key to successful digital transformation isn't about technology at all, but about people?
In this episode of Humanity at Scale, host Bruce Temkin sits down with Kamales Lardi, CEO of Lardi & Partner Consulting and author of The Human Side of Digital Business Transformation. Together, they explore why successful transformation is 80% about people, not technology. Kamales shares how to build digital confidence, foster trust, and use AI to enhance rather than replace human potential. Backed by neuroscience and grounded in real-world experience, this conversation offers powerful insights for leaders navigating change. Tune in to learn how to lead transformation with empathy, purpose, and a deep commitment to keeping humanity at the center.
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36:18
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36:18
From Head Count to Heart Count: Loyalty by Design with Joey Coleman
What if loyalty isn't something you earn over time, but something you design from day one?
On this episode of Humanity at Scale, host Bruce Temkin sits down with Joey Coleman, founder and Chief Experience Composer of Design Symphony and bestselling author of Never Lose a Customer Again, and Never Lose an Employee Again, to uncover why most organizations lose up to 70% of customers and employees in the first 100 days. Drawing from his eclectic background in law, education, and performance, Joey breaks down the eight emotional stages of relationship-building and offers powerful strategies to spark loyalty from day one. Whether you're leading a team or growing a customer base, this episode reveals why "heart count" may matter more than headcount.
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53:29
Humanizing a Legacy Brand: From LEGOs to Insurance with Conny Kalcher
What if you could transform your organization's customer experience while keeping empathy and the human element at its core?
In this episode of Humanity at Scale, host Bruce Temkin is joined by Conny Kalcher, Group Chief Customer Officer at Zurich Insurance Company, to discuss reimagining customer experience in large organizations. They explore moving beyond transactions to build meaningful, empathetic customer relationships. Conny shares how Zurich leverages AI to support, not replace, human connections, embeds empathy into its culture, and uses co-creation to drive transformation. From empowering teams to fostering prevention-focused services, the discussion reveals how customer-centric leadership fuels innovation and long-term trust. A must-listen for anyone navigating digital transformation while keeping humanity at the heart of business.
Welcome to Humanity at Scale: Redefining Leadership Podcast! Join Bruce Temkin, a trailblazer in human experience management, as he reimagines leadership for today’s dynamic world—proving that true success begins with prioritizing people, including employees, customers, and the communities you serve.
In each episode, Bruce dives into the practices, mindsets, and stories that help leaders drive exceptional success—while creating a more humane and impactful world. How can neuroscience and behavioral economics shape better decisions? How are successful leaders balancing organizational goals with positive human impact? And how can we lead in ways that truly inspire humanity?
From candid conversations with executives to breakthrough insights from experts, Humanity at Scale is your ultimate guide to leading with purpose and empathy. Whether you’re a seasoned executive or an emerging leader, it will equip you with the tools and inspiration to redefine success—for yourself, your organization, and humanity.
Listen to Humanity At Scale: Redefining Leadership, The Level Up Podcast w/ Paul Alex and many other podcasts from around the world with the radio.net app
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