Omni Talk Retail

In this latest episode of our 5 Insightful Minutes Series, Tim Robinson, Corporate Vice President at Blue Yonder, breaks down the findings of their recent consumer returns survey and what they mean for retailers.Key moments from the interview:1:34 - Why treating returns as inventory is critical for retailers.2:36 - How unique and tech-driven returns experiences can differentiate brands.5:40 - The importance of visibility in the returns process for sustainability and customer satisfaction.7:23 - Predictions on tailored return policies using customer and product data.To read Blue Yonder's report in full, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=timMusic by hooksounds.com#returns #ecommerceinnovation #customerexperience Sponsored ContentThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this week’s Omni Talk Retail Fast Five news roundup, sponsored by the A&M Consumer and Retail Group, Simbe, Mirakl, Ocampo Capital, and Scratch Event DJs, Chris and Anne discussed:Macy’s shuttering some of its small format stores (Source)Amazon's $11 Billion AI investment in the great state of Georgia (Source)Best Buy launching a new marketplace with Mirakl (Source)Amazon allowing online retailers to use its advertising tools (Source)And closed with a look at the 1 + 1 = 3 partnership between eBay and Facebook’s marketplace (Source)There’s all that, plus Tim Robinson of Blue Yonder also stopped by for Five Insightful Minutes on returns management, and we also had a NYC-style lightning round, replete with long cab ride discussions about horseshoes, bad mice, and Anne’s brief stint as a tiara model.To read Blue Yonder's comprehensive report on returns, head here: https://chat.blueyonder.com/reimagine-returns?utm_medium=paid&utm_source=omnitalk&utm_campaign=jan25&utm_content=timMusic by hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

Chris and Anne kick off Day 3 of NRF 2025 live from the VusionGroup Podcast Studio with Michael Diedrich, VP of Store Productivity at Tractor Supply, discussing how the retailer is redefining store productivity while delivering legendary service. Discover how Tractor Supply leverages tools like Quorso's AI Co-Pilot to enhance customer interactions, streamline operations, and ensure consistent performance across 2,300+ stores.Key Moments:0:10 - Introduction to Michael Diedrich and his 23-year journey at Tractor Supply.2:12 - Measuring productivity and performance across Tractor Supply stores.6:12 - How Quorso is revolutionizing sales missions and team engagement.9:15 - Evolving leadership visits with AI-driven insights.11:28 - Leveraging new technologies for instant product knowledge and legendary service.13:39 - Backend optimization with the “Tractor Way” process.14:55 - Plans for 2025: Relentless focus on productivity and customer engagement.#nrf2025 #tractorsupply #retailtechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this episode recorded live from the VusionGroup Podcast Studio at NRF 2025, Omni Talk hosts Chris Walton and Anne Mezzenga sit down with Christian Raveaux, Head of Retail Media Connect at the REWE Group. Key Moments0:04 – Introduction to Christian Raveaux and his role at REWE Group.0:30 – Christian shares his background and journey within REWE Group.0:58 – Overview of REWE Group’s operations across Europe.1:26 – Discussion on automated grocery stores in Hamburg and Cologne.1:42 – Insights from the Retail Media Symposium at NRF 2025.2:24 – The importance of in-store retail media for REWE Group’s strategy.3:04 – Deployment of 3,500+ digital signage screens in REWE Group stores.4:41 – The role of loyalty programs in retail media success.5:12 – Activating and optimizing in-store digital content.5:56 – Importance of engaging media agencies for in-store retail media.6:30 – Predictions for retail media evolution in the U.S. and Europe.7:14 – Challenges with GDPR compliance in European retail media.8:18 – Christian's vision for the future of retail media at REWE Group.#NRF2025 #retailmedia #rewe #retailtechThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy