Ep 599 features Amy, a 911 professional out of Buncombe County Public Safety in North Carolina. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Amy’s start in public safety, transitioning from a hospital translator to 911 dispatcher Handling overwhelming call volumes and life-or-death situations during Hurricane Helene The emotional impact of difficult calls and the importance of peer support and self-care Adapting to chaos, including technology breakdowns and working without contact from family Moments of hope: community support, the power of kind words, and the road to recovery If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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Within the Trenches Ep 598
Ep 598 features Stephanie, Director of 911 at Henderson County Sheriff's Office out of NC . Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Stephanie's 18 years of experience in public safety. The unprecedented challenges of Hurricane Helene in Henderson County. The difficulties faced by 911 dispatchers, including increased call volume and lack of resources. The emotional toll on public safety workers as they tried to help their community. Positive outcomes and improved camaraderie among the team post-crisis. If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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34:46
Within the Trenches Ep 597
Ep 597 features Stephen, a Senior Telecommunicator with Danville Fire Department Emergency Communications. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Stephen shares his journey into public safety and how he started as a junior firefighter at the age of 16. The transition from EMS to corrections and eventually into dispatch. Importance of good training and support system for new hires in dispatch. Discussions on how public safety professions can affect personal relationships and parenting. The significance of talking about mental health and wellness in this profession. If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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1:06:20
Within the Trenches Ep 596
Ep 596 features Chase, a 911 professional out of Ohio. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Introduction to Chase's unexpected entry into the public safety field. Challenges of being a 19-year-old working alone in a jail. Chase's transition from aspiring police officer to passionate dispatcher. The significance of having a strong support system in 911 dispatch. Reflections on how the profession impacts personal growth and emotional resilience. If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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1:07:35
Within the Trenches Ep 595
Ep 595 features Daylan, a center manager at Brazoria County, TX. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Daylan's unique path into the 911 dispatching world and her continuous drive for growth and learning. The challenges and triumphs of her early days in dispatch, including unforgettable calls that tested her resilience. Her experiences with domestic violence calls and the importance of empathy in 911 dispatching. The intersection of career growth and personal faith, and how it has guided Daylan's journey. Sharing stories to inspire and support peers, enhancing the culture and care within the dispatch community. If you have any comments or questions or would like to be a guest on the show, please email me at wttpodcast@gmail.com.
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