Within the Trenches

• Within the Trenches Ep 619

  Ep 619 features Charles, a 911 professional and CTO at NVRDD, Massachusetts. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Charles' path from chef and EMT to emergency dispatcher Translating soft skills and multitasking from the kitchen to the comms center The intensity and training required to handle life-and-death calls Handling emotional impact, tough calls, and support systems in dispatch Key advice for new dispatchers and lessons learned from five years in the trenches If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 618

  Ep 618 features Morgan, an Education Manager for Pafford Emergency Medical Services out of Mississippi. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – How Morgan’s early experiences shaped her passion for EMS and dispatch The realities of dispatcher training, including unforgettable first calls The importance of mentorship and building a supportive team culture Dealing with trauma, burnout, and staying resilient in public safety Advice for future dispatchers and changing the culture for the next generation If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 617

  Ep 617 features Hayleigh, a 911 professional with NWECC out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Transitioning from the car business to emergency dispatch after a personal tragedy Navigating the overwhelm and training process as a complete newcomer First experiences on the dispatch floor, from multi-screen chaos to working holidays The realities of call volume, multitasking, and unexpected emotional calls Support systems and honest discussions about mental health and closure for dispatchers If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 616

  Ep 616 features Sydney, a 911 professional with NWECC out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Why Texas heat makes summer calls to 911 so unpredictable What it’s really like starting a dispatch career with zero experience How intense calls, like suicide attempts and high-speed pursuits, shape dispatchers on the job The mental and emotional hurdles that come with helping people on their worst days Advice every new dispatcher should hear about surviving—and thriving—in the profession If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 615

  Ep 615 features Chief Manoushagian of NWECC in Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Chief Manoushagian’s start in public safety as a dispatcher and his early struggles The transition from dispatch to police officer and the impact of military service Learning from failure and the importance of resilience in emergency communications Building stronger relationships and understanding between dispatchers and field officers Advice on leadership, authenticity, and staying true to yourself in law enforcement If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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